TyriaCore Data Retention & Deletion Policy
Last Updated: May 31, 2026
This policy describes Provider's general retention, export, and deletion practices for Customer Data.
This policy is incorporated by reference into the Agreement between Provider and Customer to the extent referenced in an Order Form or otherwise incorporated into the Agreement.
Order of precedence. If there is a conflict between this policy and the Agreement (or a DPA/BAA), the order of precedence in the Agreement controls. If a BAA applies, PHI retention/deletion follows the BAA to the extent of conflict.
1. During the Subscription Term
Customer Data is retained for the duration of the active subscription term, subject to Customer's configuration and deletion actions within the Platform.
2. Post-Termination Data Access Window (Export)
Following termination or expiration of the applicable Order Form, Provider will retain Customer Data for 60 days to allow Customer to export Customer Data, provided Customer:
- has paid all undisputed amounts due; and
- complies with Provider's reasonable export procedures.
3. Export Assistance (Optional)
Customer may export Customer Data using the Platform's then-available self-service export functionality (if any).
If Customer requests export assistance beyond self-service (including custom formats, large-volume exports, or migration support), Provider may provide such assistance as Professional Services under a SOW or, if no SOW is executed, at Provider's then-current professional services rates and subject to Provider's reasonable procedures. Provider may require payment of all undisputed amounts prior to providing export assistance.